Terms and Conditions

Section 01

Bookings, payments & cancellations

Off-line Payments & Vouchers

• Your school will be invoiced the full amount unless a voucher/promotional code is entered at the point of booking.
• Voucher/promotional codes must be purchased before making a booking.
• Vouchers are valid for 12 months from the date of purchase.

VAT

• All UK-based training and workshops are subject to VAT at 20%.
• VAT will appear on all invoices, regardless of where your school is geographically.
• International schools may be able to reclaim VAT locally, but VAT will still be charged on the invoice.

 If you have any questions, please call 01858 440233 before making a booking.

Reserving a Date or Training Place

There is no option to reserve a date or training place.

• All bookings are confirmed bookings, subject to the cancellation policy below.
• Bookings operate on a first-come, first-served basis.
• We strongly recommend booking as soon as possible if you have a specific date in mind.

Booking on Behalf of a Colleague

This is absolutely fine, but please note:

• You must use the delegate’s name and email address (not a finance or generic email).
• All confirmations, access details, and online course links are sent to the delegate’s email.
• A separate finance email address can be entered for invoicing purposes.
• Please check dietary requirements in advance when booking for someone else.

Purchase Order (PO) Numbers

• If your school or trust requires a PO number, this must be obtained before booking.
• Enter the PO number on the booking form.
• If your organisation does not use PO numbers, please enter “n/a”.

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Section 02

Cancellation – Training & Workshops

To cancel:

• Use the Cancel Booking link in your confirmation email (if more than 30 days before the event), or
• Email mist@mistservices.co.uk if within 30 days.

Cancellation Fees

Instead of cancelling, you may change the delegate name (even from a different school) for the same course/date originally booked by emailing us.

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Section 03

Cancellation – Consultancy Days

To cancel, email mist@mistservices.co.uk.

Cancellation Fees

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Section 04

Vouchers & Cancellations

• Vouchers are valid for 12 months from purchase.

If cancelling a booking made using a voucher:

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Section 05

Cancellation – Nova T6 to TimeTabler Data Transfer

• Cancel using the Cancel Booking link in your confirmation email.
• Less than 14 days: No refund

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Section 06

Online Self-Study Courses

• Online courses are purchased for 12 months’ access.
• Use the delegate’s name and email address — not a generic email.
• Certificates will be issued in the name used at booking.
• If paying by bank transfer, access will be granted once payment is received.

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Section 07

Zoom Sessions (Non Gold-Start)

Before Your Session

Please ensure:

1. Zoom works on your school network (check with IT in advance)
2. You have working speakers and a microphone
3. The relevant software is installed on the same computer you use for Zoom

Cancellations & Rescheduling

• Reschedule at least 5 days in advance via your confirmation email.
• If you are unable to attend due to technical issues or do not attend:

• The session will not be rearranged free of charge
• A no-show after 10 minutes forfeits the session

Refunds

• International schools: No VAT applied

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Section 08

Gold-Start Sessions (TimeTabler, Options & StaffCover)

General Information

• Session links are emailed to the address used at booking.
• Each Gold-Start session is:

• One per school, not per user
• Not split into multiple sessions

Preparation (Essential)

• Ensure Zoom works on your school network
• Have the relevant software installed on the same computer as Zoom
• Complete the relevant Gold-Start online course in advance
• Prepare a prioritised list of questions

Session Lengths

Rescheduling & No-Shows

• Free rescheduling up to 5 days before the session
• Technical issues, failure to attend, or no-shows after 10 minutes result in forfeiture of the session

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